JEK Luxury Hair’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. 

Shipments are mailed out Monday - Friday. No shipments will be sent on the weekends or Holidays. During our peak season we may experience a high volume of orders and will hinder delay of shipments.

Shipping rates and delivery estimates 

Shipment to P.O. boxes or APO/FPO addresses

We don't ship to PO Boxes, please put your correct shipping address.

Shipment confirmation and order tracking

Once your order is processed and shipped you will receive a shipment confirmation and tracking number. Please double check your shipping address to ensure it's correct. We are not responsible for orders shipped to the wrong address given. We are not liable for lost, stolen and undeliverable packages. Once the item is shipped you will need to contact USPS for updated information.

JEK Luxury Hair Collection is not responsible for late shipments due to holidays, natural disasters, or carrier delays.

Customs, duties, and taxes

JEK Luxury Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JEK Luxury Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We only ship withing the United States

Returns Policy

All Sales Are Final. Please ensure that you order the correct product.

For more information, email support.